Frequently Asked Questions

Q: What shipping costs will I be charged?

A: Australian Capital Territory

  • $15 Flat rate shipping for orders up to $100.
  • $25 Flat rate shipping for all orders above $100, includes Australia Post extra insurance cover.
  • FREE pickup options is now available, Alpha Gaming is located in Gungahlin, ACT

   New South Wales & Victoria

  • $15 Flat rate shipping for orders up to $100.
  • $25 Flat rate shipping for all orders above $100, includes Australia Post extra insurance cover.

Q: What about GST?

A: All prices listed are in Australian dollars and GST inclusive. We will charge and subsequently withhold the applicable GST for any and all orders to be delivered to addresses in Australia.

Q: I have contacted you to make a special order for an item which was not in stock on the webstore. I have since decided I would like to cancel my order, what do I need to do?

A: If you email me at info@alphaaccounts.com.au I will be able to cancel your order. However, cancellations of special orders will incur an administration charge equal to 15% of the order total. This will be deducted from the refunded amount. 

Q: How can I contact you?

A: You can contact us by sending a message through the 'Contact Us' tab on our website which will send an email to us, or by messaging us on our Facebook page. We will try to respond to all queries as soon as possible.

Q: I'm interested in a game on your webpage but it is not in stock. How should I order it?

A: Send us a message and we will find out how soon we can obtain it for you.

Q: I'm outside your listed delivery locations. Can you deliver to my address?

A: If you are located in a Brisbane or Adelaide, I may be able to accommodate you. In this case I will need to invoice and arrange shipment external to the webstore. Please do contact us to express interest. 

Q: I'm looking for some game recommendations. I like euros and co-ops. Can you help me?

A: We would love to talk to our customers and make recommendations based on their gaming group likes and taste, optimal player numbers, etc. Please contact us if you have questions or would like our opinion on what you should purchase.

Q: Are you planning on opening a brick and mortar store?

A: No, we are an online business only. However, what we lack in physical presence we make up for in enthusiasm online. We will have occasional pop-up stalls at Cancon, Wintercon, and other markets around Canberra, so do come and say hello! We will advertise these in advance on our Facebook page and on the website.